Refund and Returns Policy

Terms of service

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities. Accordingly, we are unable to guarantee that the product images you see are an accurate representation of the actual product.

We may change this website and correct or update information on it at any time without notice.

We reserve the right to:

  • Modify or withdraw - temporarily or permanently - this Website (or any part of it) with or without notice to you and/or
  • Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

All prices on this website are in pounds sterling (£) and may change at any time. The price you will pay is the price shown at the time of your order, unless we inform you of a pricing error. In the case of a pricing error, your purchase will be cancelled, and we will not process your order, but will endeavour to inform you as soon as we can.

Offers or discounts may be withdrawn by us at any time.

Shipping policy

We deliver to all parts of the UK, as well as to the Channel Islands and Isle of Man. Post and packing charges are as stated on the website throughout the UK, Channel Islands and Isle of Man.

We do not accept online orders from outside of the UK, please contact shop@stevejames.wales if you wish to purchase any items.

We will endeavour to dispatch non-personalised product(s) within five working days. If you order more than one product, they may be delivered at different times. Please allow up to 30 working days excluding bank or public holidays in England and Wales from the dispatch date for the product to reach you.

Please note that deliveries to the Highlands and Islands, Channel Islands, Isles of Scilly, and Isle of Man may take longer.

Your product may be dispatched from a third party.

Refund policy

We hope you will be pleased with your purchase. Should you wish to return a product to us, please contact info@stevejames.wales and we will process the return or put you in contact with the relevant third party.

We should be notified of a return within 14 days from the day you receive your purchases.

We will refund the price of a product, or exchange a product, provided it is in fully resaleable condition with any labels/tags still intact and as far as possible, in its original packaging. If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund or exchange on the product.

All products returned must be unused (this includes being washed or worn) and have all the original packaging and labels attached. Any items that fail to meet these criteria will not be accepted.

In the rare event that goods are delivered faulty or damaged please contact shop@stevejames.wales  so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty.

Personalised items are not eligible for return or exchange unless they have been received faulty. We are not responsible for errors in personalisation information provided by the customer.

Please ensure that any items to be sent back are returned securely within 14 days of notifying us of a return; you may wish to obtain proof of posting as we cannot be responsible for items that are not received.

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